Big data in government: the challenges and opportunities
Chief Executive of the Civil Service John Manzoni spoke about how the government is using big data and open data to improve public service delivery. There are 3 key areas of opportunity that we need to grasp: first, improving the experience of the citizen second, making government more efficient third, boosting business and the wider economy. The impact of data analytics and big data in our lives – for example the way online retailers tailor their recommendations for the food, books and music we buy - is quite familiar. Less has been said about the transformative power of this technology for the delivery of high-quality public services. And it’s time that changed. With the evidence of data we can spend less time developing policy and services that don’t work, and instead focus on continuously improving those that do. For big service delivery departments like the Home Office, HMRC and DWP, data analytics means the ability to search across organisational data sets. It can provide d...